Terms and Conditions

1.Acceptance of Terms

By accessing or using the Syberviz website at www.syberviz.com ("Site"), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy, incorporated herein by reference.

If you are accessing this Site on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms. If you do not agree to these Terms, you must immediately cease use of this Site.

Syberviz reserves the right to update these Terms at any time. Continued use of the Site following any update constitutes acceptance of the revised Terms. The most current version will always be available at www.syberviz.com/terms.

2.Definitions

The following definitions apply throughout these Terms:

3.About Syberviz and Our Services

Syberviz is a pure professional services business — not a SaaS or product company. We partner with organisations to architect, build, and scale intelligent technology systems. Our services include:

• —AI Solutions & Automation
• —Digital Engineering
• —Custom Software Development
• —Cloud & DevOps
• —Data & Analytics
• —IT Consulting
• —Enterprise Technology Solutions

The descriptions of our services on this Site are provided for informational purposes only and do not constitute a binding offer. All formal service engagements are subject to individually negotiated and executed agreements (MSA and SOW).

Syberviz operates globally across the United States, United Kingdom, European Union, and Gulf Cooperation Council (GCC) region. Availability of specific services may vary by jurisdiction.

4.Eligibility and Use of the Site

4.1 Eligibility

This Site is intended for business and professional use. By using the Site, you represent that you are:

• —At least 18 years of age
• —A duly authorised representative of a business or professional entity, or an individual with capacity to enter into binding agreements
• —Not prohibited from using the Site under applicable law

4.2 Permitted Use

You may use this Site to:

• —Learn about Syberviz's services, capabilities, and methodologies
• —Read published thought leadership, blog posts, and case studies
• —Submit enquiries via the contact form
• —Download publicly available materials

4.3 Prohibited Use

You must not:

• —Use the Site for any unlawful, fraudulent, or malicious purpose
• —Attempt to gain unauthorised access to any part of the Site, its servers, or connected systems
• —Introduce malware, viruses, or any harmful code
• —Scrape, harvest, or data-mine Site content without prior written permission
• —Reproduce, redistribute, or resell Site Content without authorisation
• —Impersonate Syberviz or any of its personnel
• —Use the Site in any manner that could damage, disable, or impair it
• —Attempt to reverse-engineer, decompile, or extract the source code of any part of the Site

Breach of these provisions may result in immediate suspension of access and may give rise to legal action.

5.Intellectual Property

5.1 Syberviz Intellectual Property

All Content on this Site — including but not limited to text, logos, graphics, design systems, case studies, blog articles, code samples, and methodology documentation — is the exclusive intellectual property of Syberviz and is protected by applicable copyright, trademark, and intellectual property laws.

Nothing in these Terms grants you any licence, right, or interest in any Syberviz intellectual property beyond the limited permission to view and use the Site for its intended purpose.

The Syberviz name, logo, and brand identity are proprietary trademarks. You may not use them without prior written consent.

5.2 User Submissions

If you submit any content to Syberviz through the Site (such as enquiry messages or feedback), you grant Syberviz a non-exclusive, royalty-free, worldwide licence to use such submissions for the purpose of responding to your enquiry and improving our services. You represent that you have the right to make such submissions.

5.3 Client Intellectual Property (Engagements)

For formal client engagements:

• —Pre-existing Intellectual Property of each party remains with the originating party
• —Work Product created specifically for the Client under an engagement shall transfer to the Client upon full payment of all applicable fees
• —Syberviz Pre-existing IP incorporated into Work Product (frameworks, libraries, accelerators) is licensed to the Client on a perpetual, non-exclusive, royalty-free basis for use within the delivered solution
• —AI/ML Models trained exclusively on Client data shall be owned by the Client; base or foundation models remain subject to their respective third-party licences
• —Full intellectual property terms for specific engagements are set out in the applicable MSA and SOW

6.Confidentiality

6.1 General

Both Syberviz and users/clients acknowledge that in the course of interactions and engagements, Confidential Information may be shared. Each party agrees to:

• —Hold Confidential Information in strict confidence using at least the same degree of care applied to its own confidential information, but no less than reasonable care
• —Not disclose Confidential Information to any third party without prior written consent
• —Use Confidential Information solely for the purpose of the relevant business relationship
• —Limit access to authorised personnel who are bound by equivalent confidentiality obligations

6.2 Exclusions

Confidentiality obligations do not apply to information that:

• —Is or becomes publicly available through no fault of the receiving party
• —Was in the receiving party's possession prior to disclosure
• —Is independently developed without reference to the Confidential Information
• —Is received from a third party free from any obligation of confidentiality

6.3 Survival

Confidentiality obligations survive the termination or expiry of any engagement or business relationship for a period of three (3) years.

6.4 Remedies

The parties acknowledge that any breach of confidentiality may cause irreparable harm for which monetary damages would be inadequate. Syberviz shall be entitled to seek equitable relief — including injunction and specific performance — in addition to any other legal or contractual remedies available.

7.Data Protection and Privacy

Syberviz is committed to the responsible and lawful handling of all personal data in compliance with:

• —General Data Protection Regulation (GDPR) — EU 2016/679
• —California Consumer Privacy Act (CCPA) 2018
• —PDPL (Personal Data Protection Law) — Saudi Arabia

All personal data submitted through this Site or processed in the course of an engagement is handled in accordance with our Privacy Policy available at www.syberviz.com/privacy.

7.1 Data Handling Standards (Engagements)

In the context of client engagements, Syberviz shall:

• —Encrypt all Client data in transit (TLS 1.2+) and at rest (AES-256)
• —Restrict access to authorised project team members only
• —Securely delete or return all Client data upon engagement completion, unless retention is required by law or mutually agreed in writing
• —Maintain an audit trail of all data access events

8.Commercial Terms (Formal Engagements)

The following commercial terms apply to formal client engagements and are set out in more detail within each executed MSA and SOW:

8.1 Fees

Fees for all Services shall be as specified in the applicable Statement of Work. All fees are exclusive of applicable taxes (VAT, GST, or local equivalent) unless otherwise stated.

8.2 Invoicing and Payment

• —Invoices are issued as agreed in the SOW (typically monthly or milestone-based)
• —Payment is due within thirty (30) calendar days of the invoice date unless otherwise agreed in writing
• —Late payments shall accrue interest at the rate of 1.5% per month (or the maximum permitted by applicable law, if lower) from the due date until settlement

8.3 Disputed Invoices

If you dispute an invoice in good faith, you must notify Syberviz in writing within ten (10) business days of the invoice date, specifying the grounds for dispute. Undisputed amounts remain payable by the original due date. Disputed amounts will be resolved through good faith negotiation.

8.4 Currency

Unless otherwise specified in the applicable SOW, all fees are denominated in US Dollars (USD).

8.5 Suspension for Non-Payment

Syberviz reserves the right to suspend delivery of Services where invoices remain unpaid beyond fifteen (15) days of the due date following written notice, without prejudice to any other remedies available.

9.Warranties and Representations

9.1 Syberviz Warrants That:

• —Services will be performed in a professional and workmanlike manner by qualified personnel
• —Services will materially conform to the specifications set out in the applicable SOW
• —Syberviz has the rights, skills, and authority necessary to perform the Services and enter into these Terms
• —Syberviz will comply with all applicable laws and regulations in the performance of its Services
• —Syberviz will not knowingly infringe the intellectual property rights of any third party in delivering the Services

9.2 Site Disclaimer

The Site and its Content are provided on an "as is" and "as available" basis. While we strive for accuracy, Syberviz makes no warranties — express or implied — regarding:

• —The completeness, accuracy, or fitness for purpose of Site Content
• —Uninterrupted, error-free, or virus-free operation of the Site
• —The outcomes or results that may be obtained from using information on the Site

To the fullest extent permitted by applicable law, all implied warranties are excluded.

10.Limitation of Liability

10.1 Exclusion of Consequential Loss

To the fullest extent permitted by applicable law, Syberviz shall not be liable for any:

• —Indirect, incidental, special, punitive, or consequential damages
• —Loss of revenue, profit, business, data, goodwill, or anticipated savings
• —Business interruption or loss of opportunity

whether arising in contract, tort, breach of statutory duty, or otherwise, even if Syberviz has been advised of the possibility of such damages.

10.2 Cap on Liability (Engagements)

For formal client engagements, Syberviz's total aggregate liability — under or in connection with any MSA, SOW, or related claim — shall not exceed the total fees paid or payable to Syberviz under the applicable SOW in the twelve (12) months immediately preceding the event giving rise to the claim.

10.3 Exceptions

The limitations in Sections 10.1 and 10.2 do not apply to:

• —Death or personal injury caused by negligence
• —Fraud or fraudulent misrepresentation
• —Liability that cannot be excluded or limited under applicable law
• —Breaches of confidentiality obligations
• —Breaches of intellectual property rights

10.4 Site Liability

Syberviz's liability to any Site visitor arising from access to or use of the Site (excluding formal engagements) is limited to the maximum extent permitted by applicable law.

11.Indemnification

You agree to indemnify, defend, and hold harmless Syberviz and its officers, directors, employees, contractors, and agents from and against any third-party claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• —Your breach of these Terms
• —Your violation of any applicable law or regulation
• —Your infringement of any third-party rights, including intellectual property rights
• —Any fraudulent or wilfully harmful act by you

Syberviz shall similarly indemnify you against third-party claims arising from Syberviz's breach of an applicable MSA or SOW, or Syberviz's infringement of third-party intellectual property in delivering the Services.

12.Term and Termination

12.1 Website Access

Syberviz reserves the right to suspend or terminate your access to the Site at any time and without notice if you breach these Terms or if we are required to do so by law.

12.2 Formal Engagements

For client engagements:

• —The MSA commences on its Effective Date and continues for an initial term of one (1) year, automatically renewing for successive one-year periods unless either party gives ninety (90) days written notice of non-renewal
• —Either party may terminate for cause with thirty (30) days written notice if the other party materially breaches the Agreement and fails to cure that breach within the notice period
• —Either party may terminate immediately for insolvency, appointment of a receiver, or cessation of business

12.3 Effect of Termination

Upon termination of any engagement:

• —Client shall pay all outstanding fees for work completed to the date of termination
• —Each party shall return or destroy the other's Confidential Information (subject to legal retention obligations)
• —Syberviz shall deliver all Work Product completed and paid for to the date of termination
• —Provisions that by their nature survive termination — including IP, confidentiality, liability, and governing law — shall continue in full force

13.Force Majeure

Neither party shall be liable for any failure or delay in performance of its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to:

• —Acts of God, natural disasters, pandemics, or public health emergencies
• —War, terrorism, civil unrest, or government action
• —Strikes, lockouts, or industrial disputes (other than those involving the party's own workforce)
• —Failure of telecommunications, internet, or third-party infrastructure
• —Changes in law or regulatory requirements

The affected party shall promptly notify the other party of the force majeure event and its likely duration, and shall use reasonable endeavours to resume performance as soon as practicable.

14.Dispute Resolution

14.1 Good Faith Negotiation

The parties shall first attempt to resolve any dispute arising out of or in connection with these Terms through good faith negotiation between senior representatives. Either party may initiate this process by giving written notice of the dispute.

14.2 Mediation

If the dispute is not resolved within thirty (30) calendar days of the written notice (or such extended period as the parties agree), either party may refer the dispute to mediation before escalating to litigation.

14.3 Litigation

Disputes not resolved through negotiation or mediation shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction in Hyderabad, Telangana, India. The proceedings shall be conducted in the English language.

14.4 Exceptions

Notwithstanding the above, either party may seek urgent interim or injunctive relief from a court of competent jurisdiction without being required to first exhaust the dispute resolution process, including in cases of threatened or actual breach of confidentiality or intellectual property obligations.

15.Governing Law

These Terms — and any non-contractual obligations arising out of or in connection with them — shall be governed by and construed in accordance with the laws of India. The courts of Hyderabad, Telangana, India shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms, without regard to conflict of law principles.

16.Compliance and Regulatory

Syberviz is committed to full compliance with all applicable laws and regulations across its operating jurisdictions, including:

• —Data protection: GDPR (EU 2016/679), CCPA 2018, and PDPL (Personal Data Protection Law, Saudi Arabia)
• —Anti-bribery and corruption: UK Bribery Act 2010, US Foreign Corrupt Practices Act (FCPA)
• —Anti-money laundering: Applicable AML regulations per jurisdiction
• —Export controls: US Export Administration Regulations (EAR) and applicable equivalents
• —Sanctions: OFAC (US), HM Treasury (UK), and EU sanctions regimes

Clients are responsible for ensuring their use of Syberviz's Services complies with all laws and regulations applicable to their own business and industry.

17.General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy and (for formal engagements) any executed MSA and SOW, constitute the entire agreement between the parties with respect to their subject matter and supersede all prior representations, warranties, negotiations, and understandings.

17.2 Amendments

• —Site Terms: Syberviz may update these Terms at any time. The updated version will be posted on the Site with a revised "Last Updated" date. Continued use of the Site constitutes acceptance.
• —Engagement Terms: Amendments to an MSA or SOW must be in writing and signed by duly authorised representatives of both parties.

17.3 Severability

If any provision of these Terms is found by a court or arbitral tribunal to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.

17.4 Waiver

Failure by either party to enforce any provision of these Terms at any time shall not constitute a waiver of that party's right to enforce that or any other provision in the future.

17.5 Assignment

You may not assign or transfer any rights or obligations under these Terms without Syberviz's prior written consent. Syberviz may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee assumes all obligations hereunder.

17.6 Independent Contractor

Nothing in these Terms creates any employment, partnership, joint venture, agency, or fiduciary relationship between the parties. Syberviz operates as an independent contractor in all engagements.

17.7 Notices

All formal notices under these Terms must be in writing and delivered to:

• —Syberviz: info@syberviz.com | F-303, Sattva One, Miyapur, Hyderabad – 500049, India
• —Client/User: The email or address provided during the engagement or enquiry

Notices sent by email are deemed received on the business day following transmission (provided no delivery failure notification is received).

17.8 Counterparts and Electronic Execution

Agreements under these Terms may be executed in counterparts, each of which shall be deemed an original. Electronic signatures shall be deemed legally binding to the same extent as original signatures under applicable law.

18.Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via:

• —A notice posted prominently on the Site
• —Email notification to registered contacts

If you do not agree to the updated Terms, you must discontinue use of the Site. Continued use after the effective date of changes constitutes acceptance.

19.Contact Us

For questions regarding these Terms and Conditions:

For formal contract matters, please direct enquiries to your designated Syberviz Account Manager or Project Manager.